Level 2/3 Customer Services representative – inbound only – (Dutch-speaking) – Healthcare Industry
Due to our rapid growth, we are currently seeking a customer-oriented and experienced Customer Services Representative to join our team at our Torremolinos office. As a Customer Services Representative, you will play a vital role in serving as a liaison between our customers, care organizations, and other businesses we are in partnership with. This position requires fluency in Dutch and start date is flexible but ideally as soon as possible.
Responsibilities:
- Manage an incoming request, either by phone call, email or ticket from both end-users, customers as well as level 1 customer service colleagues. Ensuring prompt and professional handling of inquiries and providing accurate information on products and services.
- Act as a point of contact for customers, care organizations, and other contacts, addressing their concerns and resolving any emerging problems with accuracy, efficiency, and empathy.
- Ask questions to determine the nature of the problem.
- Walk customer through the problem-solving process.
- Run diagnostic to resolve problems.
- Follow up with customers to ensure issues has been resolved.
- Provide technical assistance and support for incoming queries and issues related to software and IT systems.
- Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems.
- Collaborate with internal and external development teams to escalate and resolve complex issues, ensuring a seamless customer experience.
Requirements:
- Proven experience in a customer support role or as a Client Service Representative.
- Fluency in Dutch and excellent communication skills in both Dutch and English.
- Have an interest in, and used to work with, IT systems.
- Strong phone contact handling skills, active listening, and empathy.
- Familiarity with Ticket/CRM systems and practices to effectively manage customer interactions.
- Customer-oriented mindset with the ability to adapt and respond to different types of individuals and situations.
- Being a patient and good listener.
- Having a “getting things done” mentality.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Full training will be provided and a good rate of pay including contract will be offered.
Apply Today
Are you the Customer service Representative we are looking for and would you like to work at a young company that values customer friendliness and quality? If a customer service representative role seems right for you, then contact us today by submitting your CV with cover letter via the button below.
Apply today
With our brands ICE Alarm and ICE Protect, we are active in the field of smart mobility and connected health. We supply various alerting and monitoring solutions for the healthcare and security market to both consumers and companies. In a pleasant informal working atmosphere, we build together on the growth of ICE.
Due to the strong growth we are experiencing and our international ambitions, we are looking for a:
Dutch Speaking Administrative and Finance Assistant (M/F) – part-time (minimum 24 hours per week – maximum 32)
What you will do?
As an Administrative and Finance Assistant, you will be responsible for handling all the financial administrative requests for our locations in both The Netherlands and Spain. You will be responsible for day-to-day administrative and finance tasks.
Your tasks might involve:
- Assisting with financial administration, invoices, and reimbursement of expenses.
- Bookkeeping; making sure our financial records are up to date.
- Processing all finance related emails and physical posts and accurately following up
- Office administration such as managing company data for all locations.
- Updating paperwork, managing and storing documents.
- Assisting in and preparing monthly and quarterly management reports.
What we expect from you?
- Great communication skills.
- Ability to work in an international and multidisciplinary team.
- Ability to effectively work collaboratively with different business units.
- Strong problem-solving skills.
- Ability to organize effectively with attention to detail, precision, and accuracy.
- MS Office skills, advanced Excel skills preferred.
- Experience with Exact Online preferred.
Your profile
- A relevant course or education in Finance, accounting, business administration, or similar fields.
- Experience as a financial clerk or related positions.
- Able to process high amounts of information at a very fast pace.
- Your languages: Dutch and English proficiency is mandatory; Spanish would be an added value.
- Very proactive mentality – Try, fail, learn, succeed.
Who we are and what we offer:
At ICE Alarm, we strive to simplify innovation to support healthcare professionals in their jobs and enable people to live independent for as long as feasible. We offer various solutions in a number of European markets through different brands. We are a young, motivated, and multicultural team, working in a highly innovative and dynamic field. ICE Alarm offers:
- an international working environment, with over 10 people from various nationalities, and English as our main working language;
- the opportunity to grow personally and professionally, but also on-the-job coaching;
- being part of a movement that brings great ideas into reality;
- initial 6-month contract, with 30 holidays per year, based on a full-time contract;
- 5 day workweek, Monday till Friday 8:30 – 17:00;
- intensive onboarding procedure with buddy support;
- a flat organisational structure, that provides you with the autonomy and freedom to work;
· beautiful office location located conveniently for both public transport and personal transportation.
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Candidates interested in this position will need to have strong critical thinking skills, as you will be entering enrollment data and will need to make corrections to files when necessary. If a data entry representative role seems right for you, then contact us today by submitting your CV with cover letter via the button below.
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The primary purpose of this position is to enter data from different online documents into the computer system for purposes such as storage, processing, and data management. A data entry representative will need to focus on things such as speed, accuracy, and attention to detail. You will be responsible for duties related to healthcare measurements and readings to maintain membership records.
Job Duties and Responsibilities
- Prepares, gathers, and arranges data to be entered into the computer
- Checks documents for accuracy
- Addresses and makes necessary corrections to files as needed
- Maintains agendas of records for activities and tasks
- Transcribes information into electronic format as required
- Keeps sensitive customer and company information confidential
Education and Qualifications
- Basic level of understanding computer/cloud-based technology
- 1+ years of data management experience preferred
- Healthcare experience is an advantage
Languages
We are looking for people who speak both English & Spanish to a good level. But if you can speak Dutch, then we are working with our Dutch partners so this language would be an advantage.
What we are offering:
These are full-time position that will be office based in the new office close to Malaga. The positions do offer a full contract with benefits and a competitive salary within a vibrant and highly motivated team.
The position will start in September 2022 and full training will be provided.
Apply Today
Candidates interested in this position will need to have strong critical thinking skills, as you will be entering enrollment data and will need to make corrections to files when necessary. If a data entry representative role seems right for you, then contact us today by submitting your CV with cover letter via the button below.
Apply today
Due to the expansion of our Alarm Center we are currently seeking Dutch Speaking Alarm Center Operators to join our team at our Torremolinos office. As a Alarm Center Operator you will play a vital role in serving as a liaison between our clients, care organizations, and caregivers (“Mantelzorgers”). This position requires fluency in Dutch and start date is flexible but ideally as soon as possible.
Responsibilities:
Your tasks and repsonsibilites include:
- Respond adequately and immediately to incoming reports in accordance with preset procedures
- Respond quickly and adequately to client emergencies and uses the established protocols
- You can use a triage tool to assess the seriousness of the situation and implement the appropriate interventions. On the job training will be provided.
- Communicate with formal (care organizations_ and/or informal networks (carers/family) to call in help in a timely and effective manner
- Assess which information needs to be transferred to those involved
- Clearly communicate important information to those involved
- Register all incoming alarms, actions and communications
Required skills:
- Fluency in Dutch and excellent communication skills in both Dutch and English.
- Have an interest in, and used to work with, IT systems.
- Strong phone contact handling skills, active listening, and empathy.
- You remain calm in Emergency situations
- Empathy and customer-orientated attitude
- You can work in a team, you coach your collegues
- You take feedback positively
Full training will be provided and a good rate of pay including contract will be offered.
Apply Today
Are you the Alarm Center Operator we are looking for and would you like to work at a young company that values customer friendliness and quality? If a Alarm Center role seems right for you, then contact us today by submitting your CV with cover letter via the button below.
Apply today
